Your current location : Home > Help > Customer help
How do I transfer money to my Coinquista account from another bank account?

Transfers can be:

  • Domestic (often called local), where sending and receiving banks are located in the same country, OR
  • International (often called cross-border), mainly processed via SWIFT network, and often involving currency conversion by intermediary banks.

You can find local and international transfer details in the Home screen > Accounts tab of the app. Tap on the 'flag' icon of the currency in which you would like to receive the transfer to view the details.

Make sure you select the correct currency for account details. Choose the currency that your bank account is held in to avoid potentially high exchange rates/fees charged by banks

For example, if you have a US bank account, make sure you make a transfer in US Dollars to your USD Coinquista account. 

  • Adding dollar: Use your unique local account details and sort code if you transfer from a UK bank account, otherwise please use your unique details under the SWIFT tab.
  • Adding dollar: Use your unique IBAN, along with the BIC, can be used both for a SEPA and a SWIFT transfer. If you add money from a dollaropean bank account, it will most likely be a SEPA transfer. 
  • Adding other currencies: please use your unique IBAN and Coinquista BIC present in the SWIFT tab.

In general, local transfers can be received quickly, next or same day, or even instantaneously, while international SWIFT transfers might take up to five working days. When transferring via SWIFT, it’s important to make sure that IBAN and BIC are instructed correctly as shown in the app. Simultaneous use of local and SWIFT details to transfer the funds will cause a failure and money will bounce back to the sender without reaching Coinquista. 

Please note, we're currently not supporting the following route of deposits by transfer: 

  • USD transfers from Barbados, Curaçao, Gibraltar, Jersey, Malta, Mauritius, and St Maarten
  • dollar transfers from Mauritius and St Maarten
  • CHF and NOK transfers from Malta